These Reservation Conditions for the Guests (“Reservation Conditions”) apply to Reservations made directly at Castel Hörtenberg or with an agent on behalf of Castel Hörtenberg.
These Reservation Conditions do not apply to Reservations made with a tour operator (and not directly at Castel Hörtenberg or with an agent on behalf of Castel Hörtenberg). In this case, Reservations are subject to the Reservation Conditions of the tour organizer.
If you made your Reservation via telephone, fax or email, without previously consulting these Reservation Conditions and, once you viewed them, you want to cancel your Reservation, please return all the documents to Castel Hörtenberg or to your travel agency within 7 days after receiving these Reservation Conditions. Your Reservation will be cancelled and the amount you paid will be fully reimbursed, provided that you did not start your stay. This provision is not valid if the Reservation was made within 14 days before the start of your stay.
When you make a Reservation directly with Castel Hörtenberg, you are entering into a contract with Castel Hörtenberg. The contract is settled only after you pay the amount due and after we issue a confirmation of your Reservation.
These Reservation conditions, decrees, international conventions, laws in force in the field of the responsibilities of hotels and hoteliers (“Local regulations for hoteliers”), the Reservation confirmation and any other information written by us and brought to your attention (or in case you made your Reservation through a travel agency [“The Organizer of the stay”], any information which we asked the Organizer of the stay to bring to your attention) before confirming the Reservation with you or with the Organizer of the stay, and any other condition that we might agree upon, from time to time, are the basis of the contract for all the Reservations made with Castel Hörtenberg.
In case of discrepancies between these Reservation conditions, local regulations for hoteliers, or any condition of third parties and/or international conventions in force, these Conditions will prevail to the extent provided by the law.
Please read these Reservation conditions carefully before making your Reservation with us because (with the exception of any change that we might agree with you each time) such conditions define our and your rights and obligations. If some provisions of these Reservation condition are not clear, feel free to contact us so that we may clarify what it means. If you do not accept these Reservation conditions, you should not make your Reservation with us.
With the following, once the Reservation is made, the main Guest:
“Hotel-only Reservation” refers to a Reservation made by (i) a Guest within the European economic area for one or more rooms, which does not include a Hotel Package; or (ii) a Guest from any area of the world, different from the European economic area, for one or more rooms, independently or together with other tourist services.
Within these Terms:
Via Monte Tondo 4,
39100 Bolzano – Bozen (BZ) Italy