Terms & Conditions

When you make a Reservation directly with Castel Hörtenberg, you are entering into a contract with Castel Hörtenberg. The contract is settled only after you pay the amount due and after we issue a confirmation of your Reservation.

These Reservation conditions, decrees, international conventions, laws in force in the field of the responsibilities of hotels and hoteliers (“Local regulations for hoteliers”), the Reservation confirmation and any other information written by us and brought to your attention (or in case you made your Reservation through a travel agency [“The Organizer of the stay”], any information which we asked the Organizer of the stay to bring to your attention) before confirming the Reservation with you or with the Organizer of the stay, and any other condition that we might agree upon, from time to time, are the basis of the contract for all the Reservations made with Castel Hörtenberg.

In case of discrepancies between these Reservation conditions, local regulations for hoteliers, or any condition of third parties and/or international conventions in force, these Conditions will prevail to the extent provided by the law.

Please read these Reservation conditions carefully before making your Reservation with us because (with the exception of any change that we might agree with you each time) such conditions define our and your rights and obligations. If some provisions of these Reservation condition are not clear, feel free to contact us so that we may clarify what it means. If you do not accept these Reservation conditions, you should not make your Reservation with us.

With the following, once the Reservation is made, the main Guest:

1. declares he/she has the authority to bind to this contract all the people mentioned in the Reservation;
2. confirms that data provided in each section of the Reservation are complete and accurate;
3. confirms that he/she has read and understood the Reservation conditions and accepts (on behalf of himself/herself and on any other person mentioned in the Reservation) that he/she is bound to such conditions. Moreover, he/she confirms that they read the Privacy Notice Form, available at the address Conditions Castel-Hoertenberg.com/privacy-policyand confirms to provide the Privacy Notice Form to any person mentioned in the Reservation; and confirms to be aged 18 or beyond and, in case he/she requests a service with age-restrictions, he/she declares that all the people involved are of the appropriate age to use such services. 

1. Our obligations towards our Guests change on the basis of the type of Reservation made.
   a “Hotel Package”refers to a single Reservation made by a Guest within the European economic area, made up of a hotel Reservation and at least of “another tourist service”, which:
   (a) is not inherent in the hotel Reservation;
   (b) is not bought once the stay has already started; and
     (i) it is equal to a significant amount of the value of the Hotel Package Reservation (at least 25% of the value of the Hotel Package); or
     (ii) it is an essential feature of the Hotel Package Reservation;

OR

“Hotel-only Reservation” refers to a Reservation made by (i) a Guest within the European economic area for one or more rooms, which does not include a Hotel Package; or (ii) a Guest from any area of the world, different from the European economic area, for one or more rooms, independently or together with other tourist services.

Within these Terms: 

1. Section Adefines the Reservation Conditions for hotel-only Reservations;
2. Section Bdefines the Reservation Conditions for Hotel Package Reservations; and
3. Section Cdefines the Reservation Conditions for both Reservations of hotel-only and Hotel Packages.